Where are you located?
We are located in Atlanta, Georgia, USA

How to Care for my Makeup Bag?
Hand-wash only. The polyester lining makes it easy to clean. Just flip it inside out, hand wash with mild soap and let it air dry before using again. Spot clean the outside of bag.

What if My Product got Ruined During Washing?
Visual Sugar is not responsible for items damaged in the wash. Please follow washing instructions on this page.

How to care for vinyl-made products
If you have purchased an item that I have hand-made with vinyl, please be sure to wash inside out with cold water and dry on low setting or hang dry. 

I F-d up my order, what do i do?
Please contact me directly at amanda@visualsugar.com with your full name and order number.

Do We Ship to Other Countries?
Yes we do offer shipping to other countries. Please be sure that your address is correct.

-Please note the shipping time is longer, because the package will be traveling across the world. So please keep that in mind when ordering.

**** Please note that depending on your country you may be subject to customs fees, you as the customer are responsible for such fees.****

Please allow 3-5 Business days for your product to be shipped. You should receive shipping notifications during your shipping process.

-Please be sure your address and
name are correct before submitting your purchase.

- We are not responsible for lost mail, but if you do not receive your item please contact me directly at amanda@visualsugar.com so we can try to track it down.

Returns and Exchanges
Please read the products description fully before purchasing products. Due to the fact that we are a very small business, we do not accept returns or exchanges at this time. All sales are final. I will update this in the future as we grow. Thank you for understanding.